Privacy policy

Raghved Healthcare (“Raghved”, “we”) runs the Raghved app and decides how the personal data in it is handled, as the Data Fiduciary under the Digital Personal Data Protection Act, 2023. Your clinic and the doctor who sees you also keep your medical records, and are responsible for them under the law that governs medical practice.

Health information is sensitive personal data, and we treat all of it that way.

We collect only what Raghved needs to work:

• Account: your mobile number, name, date of birth, gender and language, and a photo if you add one.
• Health: what is troubling you and your answers to Raghved AI, typed or spoken; where you mark pain on the body map; your allergies, daily medicines, long-term conditions, past illnesses, blood group and pregnancy status if you share them; documents and old prescriptions you upload; and the note Raghved AI writes from them.
• Visits: your clinic, your place in the line and when you checked in; the doctor’s findings, diagnosis, prescription, advice and follow-up date; and the messages between you and your doctor.
• Voice: when you speak instead of typing, the recording is sent to be turned into text. We keep the text, not the recording.
• Location: only if you allow it, your approximate position, rounded to about 100 metres, is used once to list the clinics near you. We do not store it or track you.
• Device: the notification address your phone or browser gives us if you allow notifications, and technical records such as when a request was made, errors and the kind of device and browser, which we use to keep Raghved working and secure.
• Doctors: name, qualification, registration number, college, experience, specialty, photo, signature, the clinic’s address, location and hours, and what you record in each visit.
• Someone in your care: if you answer for a child or another person, the same details about them.

We use your personal data:

• to sign you in and keep your account secure;
• to ask about your problem, prepare a note for your doctor, and give your doctor possibilities to consider;
• to keep your place in the clinic’s line and tell you when to come in;
• to deliver your prescription and advice, remind you about medicines and follow-ups, and let you message your doctor after a visit;
• to show your doctor your earlier visits, so your care continues;
• to find, fix and prevent faults, misuse and fraud, and to keep Raghved safe;
• to meet our legal duties and answer lawful requests.

We do not sell your data, show you advertising, or use your health data for marketing.

We process your personal data with your consent, which you give when you start using Raghved, and without it only where the law allows, such as to respond to a medical emergency or to comply with the law.

You can withdraw your consent at any time through Help in the app. Withdrawing does not undo what was done before it. Raghved cannot work without your data, so withdrawing means we close your account; records that the law requires us or your doctor to keep are kept.

For a child under 18, or a person who cannot decide for themselves, a parent or lawful guardian gives consent for them. We do not track children’s behaviour or show them advertising.

Raghved AI is a set of AI models we send your answers to, so that it can ask the next question, write the note for your doctor and suggest what the doctor might consider. A doctor reviews it before any decision about your care. No decision about you is made by AI alone.

Raghved AI currently runs on Anthropic’s Claude models, under Anthropic’s commercial terms, under which what we send is not used to train its models. We send only what each task needs, and we do not use your data to train AI models ourselves.

• Your clinic and doctor: the doctor who sees you, and the clinic you visit, see your visit, the history you share and, where it helps your care, your earlier visits on Raghved. A doctor you have no visit with cannot read your records.
• Companies that run parts of Raghved for us, under contract and only for that purpose: Supabase (database, sign-in and file storage), Vercel (hosting), Anthropic (Raghved AI), Sarvam AI (speech to text and spoken questions), the SMS company that sends sign-in codes, Google and the push service of your phone or browser (notifications), and a video-call service where a doctor uses one.
• Authorities, where the law requires it, such as a court order or a lawful request from the police or a regulator; and anyone who needs it to protect a person’s life or health in an emergency.
• A buyer or successor, if Raghved is merged or sold, who must keep to this policy.

We never share your health data with employers, insurers or advertisers.

Your data is stored by our providers in data centres that may be outside India, currently in Japan, and Raghved AI may process it in the United States. We transfer personal data outside India only as the Digital Personal Data Protection Act, 2023 allows, and our providers are bound to protect it.

• encryption in transit (HTTPS) and at rest;
• database rules that let each person read only their own records, and a doctor only the records of their own patients;
• files reached only through short-lived signed links;
• sign-in by one-time code, so there is no password to steal;
• access by our team only where it is needed to run or fix Raghved.

No system is perfectly secure. If a breach affects your personal data, we will tell you and the Data Protection Board of India, as the law requires.

We keep your account and health data while your account is open, so your care can continue.

Medical records, such as visit notes, findings and prescriptions, are kept for at least 3 years from the visit, as Indian medical regulations require, and longer where a law, a dispute or your ongoing care needs it.

When your account is closed, we delete or anonymise your data once these periods end. Technical logs are kept only for a short time, usually days. Voice recordings are not kept at all.

Under the Digital Personal Data Protection Act, 2023 you have the right:

• to a summary of the personal data we hold about you and what we do with it, and to know who we have shared it with;
• to have it corrected, completed or updated;
• to have it erased once it is no longer needed, except where the law requires us or your doctor to keep it;
• to withdraw your consent;
• to have a grievance about it heard and answered;
• to name a person who can use these rights for you if you die or cannot use them yourself.

You can see and correct much of your data yourself, in your profile. For anything else, ask through Help in the app. We may need to confirm that the request is yours, and we reply within the time the law sets. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

In return, the law asks you to give true information, not to pretend to be someone else, and not to make false complaints.

We use only the cookies Raghved needs to work: to keep you signed in and to remember your language. We use no advertising or tracking cookies.

The app also keeps some data on your phone, such as a prescription the doctor has not finished or screens you opened recently, so that it opens quickly. Clearing the app’s or the browser’s data removes it.

If you allow notifications, we send them about your place in the line, your prescription, your medicines and messages from your doctor. You can turn them off in your phone’s or browser’s settings. We send your sign-in code by SMS. We do not send marketing messages.

We may update this policy. The date at the top shows when it last changed. If a change affects how we use your data, we will tell you in the app first and, where the law needs it, ask for your consent again.

For a question about your data, a request to use your rights, or a complaint, write to us through Help in the app. Our Grievance Officer acknowledges a grievance within 24 hours and resolves it within 15 days, or sooner where the law requires.

This policy is written in English and in Hindi. If the two differ, the English version applies.